Frequently Asked Questions
Are your peptides tested for purity?+
Yes. Every batch is analysed by high-performance liquid chromatography (HPLC) against a ≥99% purity specification, and molecular identity is confirmed by mass spectrometry. A batch-coded Certificate of Analysis is held on file for every batch and available on request.
How fast is shipping within Australia?+
Orders placed before 12pm AEST dispatch the same business day via express post. Most Australian metro addresses receive orders in 1-2 business days; regional addresses typically 2-3 business days. Orders over $250 ship free.
Do you ship from within Australia?+
Yes — all orders dispatch from within Australia. There are no customs delays, import seizures or overseas tracking black holes.
What payment methods do you accept?+
We accept all major credit and debit cards through Stripe, one of the world's largest payment processors. Card details are entered directly into Stripe's secure encrypted form and never touch our servers.
What does 'research use only' mean?+
Our products are laboratory reagents supplied strictly for in-vitro research. They are not therapeutic goods, have not been evaluated by the TGA, and must not be used on humans or animals. Acceptance of these terms is a condition of every sale.
How should I store lyophilised peptides?+
Store sealed lyophilised vials at -20°C, protected from light and moisture — they remain stable for years. Once reconstituted with bacteriostatic water, store at 2-8°C and use within 28 days.
Can I get the Certificate of Analysis for my batch?+
Batch documentation is available on request — email us the batch code printed on your vial label at any time and we'll send the matching certificate.
What is your returns policy?+
We accept returns for items that arrive damaged, defective, or incorrect — email us within 14 days of delivery with your order number and a photo, and we'll send a free replacement or full refund. Because peptides are temperature-sensitive, we can't accept change-of-mind returns or opened products. Your Australian Consumer Law rights always apply.
Is my order packaged discreetly?+
Yes. Orders ship in plain, unbranded express satchels with no indication of contents. You can also select the free discreet packaging option at checkout to have it noted on your order.
Do you offer bulk or volume pricing?+
Yes — bulk and trade enquiries are welcome. Contact us with your requirements for a volume quote. All bulk supply carries the same batch COAs and research-use-only terms as standard orders.
Still have a question? Email us — we usually reply within hours.